These folks spilt some paint on the hallway carpet in their rental house. He cut out the stained area right after it happened leaving the pad exposed. Worried he was unable to afford to get it fixed, he called MCR got an estimate right over the phone. Even after the estimate over the phone, he was unsure that we could do it for the price quoted. We set up a time and came out to asses the damage. Not only did we repair the damage for the price quoted over the phone, but we also fixed an area chewed up by the dog at no additional cost.